Harshitha G.

• Led the ITSM module from gathering business requirements to deployment, earning the 'Star of the Quarter' award.
• Created customized workflows using Glide to streamline business processes and improve operational efficiency.
• Designed, developed, and maintained catalog items, forms, and user interfaces for 14 Clients, securing three new projects.
• Worked as a first point of contact for incident management including testing the workflow of incidents and reviewing the resolution notes.
• Integrated company data from multiple locations using REST API and Microsoft Active Directory to centralize data management and improve data accessibility.
• Developed user interfaces using Angular, HTML, and CSS as a key member of the front-end development team, leading to the successful acquisition of 2 new projects for our team.
• Effectively utilized strong communication and organizational skills within Agile environments, facilitating streamlined project execution and team collaboration.
• Applied effective problem-solving and critical thinking abilities to enhance project outcomes and efficiency.
• Developed a web scraping project, for gathering all the XMLs from a website with one click.

Internship                                                                                                                                  

• Designed and implemented custom solutions on the ServiceNow platform, such as automating incident management workflows and integrating third-party applications for enhanced operational efficiency.
• Deployed an internal training platform using C# and .NET, significantly boosting employee training participation and effectiveness across the organization.